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Legal Terms for Your lv918 Account

Our legal centre puts account terms, privacy choices, cookie controls and transaction rules in one place, so you can understand what applies before you open an account from…

Account termsPrivacy choicesCookie controlsMalaysia access rules
lv918 Legal Terms for Your lv918 Account
CONTACT OUR TEAM

Reach Us About Legal Matters

Legal requests need enough detail for us to identify your account and the rule involved. Choose live chat, legal email or the secure account inbox, then include your registered email, relevant dates and any case reference. Do not send your password, one-time codes or complete payment credentials. We route privacy, cookie, account-term and transaction disputes to the team responsible for that subject, and we may ask for identity evidence before acting.

Team online

Account live chat

Use the chat link inside your account for questions about terms, cookie choices, verification records or a legal request. Keep the case reference we provide so our team can trace later messages and confirm the outcome securely.

Legal email

Write to [email protected] from the email attached to your account. State the right you wish to exercise, identify the relevant record, include useful dates and avoid sending passwords, one-time codes or full wallet credentials.

Secure account inbox

Send a message through the account inbox when your request concerns a transaction term or policy notice. Include the transaction reference and date, mask unrelated financial details, and keep our reply with your account records.

HOW WE HANDLE DATA

Data Duties Behind Your Account

Your account creates records that carry legal and security duties. We separate access by staff role, document the purposes for using data and keep retention periods tied to…

Purpose-based data use

We collect account, device, verification and transaction data only for stated purposes such as providing access, meeting legal duties, preventing…

Cookie choices

Our cookie banner separates required storage from optional measurement choices.

Account security

We use access controls, session checks and verification steps to reduce unauthorised account use.

Record retention

We keep records for the period needed to provide your account, answer disputes, meet legal duties and detect misuse.

Corrections and changes

Requests to correct account details should identify the field, proposed change and supporting evidence where needed.

Controlled disclosure

We disclose data to service providers only for defined tasks, including identity checks, hosting, transaction processing and customer contact.

Answers About Rights and Access

These answers explain how our terms and privacy practices affect your account in Malaysia. They cover access to data, corrections, deletion requests, cookie choices, payment records, account restrictions and the ways you can reach us. Legal rights can vary with your location and circumstances, so an answer may be limited by retention duties, fraud prevention, court orders or another applicable requirement. Contact us when your case needs an account-specific response.

The terms displayed during registration and any incorporated privacy or cookie terms apply to your account. Mandatory rights under applicable law remain in place, and access is available only where local law permits. Keep a saved copy.

You may ask for access to personal data linked to your account by writing from your registered email or using the secure inbox. We verify identity first and may withhold material protected by law. We explain any lawful restriction.

Send the field that needs correction, the accurate replacement and supporting evidence where relevant. We record the request, verify it and explain any refusal, including where transaction or legal records must remain unchanged. You receive the result securely.

You can request deletion of eligible personal data. Some records may remain for legal claims, transaction reconciliation, security investigations or statutory retention; we will explain the retained categories and the reason. Eligible data is then removed or de-identified.

Use the cookie consent panel to change optional choices. Required cookies may continue because they support authentication, security, preference storage or legal records, and disabling them through your browser may affect account access. Your recorded consent remains auditable.

For Touch 'n Go, GrabPay, Boost dan FPX, we keep transaction references, status, amount and account-matching results as needed for reconciliation and disputes. The payment provider may separately hold data under its own terms. These records help resolve mismatches.

Contact live chat, [email protected] or your secure inbox with the term, date and event involved. We acknowledge the case, may seek identity evidence and provide a reasoned response through an account-linked channel. Keep your case reference.